Soaring Heights Communities at Holloman Air Force Base
Client Review on Soaring Heights Communities at Holloman Air Force Base
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Updated. Decided to move on base, let me tell you this company is terrible. Their employee Alexandra Parini messed up my paperwork so that I had to come by the office 5 times to correct it. She offered me a house June 1st when I told her I needed to move in around 25 June. She had me fill out security background check paperwork again. Forgot she took my security deposit, kept telling me I needed different documentation to prove I qualified. Just simple things like that, she is incompetent and the housing office kept saying she is "one of the best". Well if that is one of your best, then you deserve all the negativity.Additionally they tell me that they have a rule to show only 1 house at a time, and that you have to accept or deny the first house before you can look at any other house. I asked if any other houses were available, she said no. "You don't qualify". Well another house was available, it was a brand new one and my coworkers wife arranged it all with Alexandra. Told her "we have plenty available", even demanded a new home and Alexandra gladly showed it to her. For us apparently only old housing "is available". Another co-worker said his agent also showed him multiple houses for what was available and he got to take his pick.So why is the agents allowed to choose favorites and hook people up. I brought this to the attention of the manager and she snoodly said, well you signed a contract already so to move now you have to pay the early termination fee. So apparently they had nice houses available but are hip pocketing them. They are not following their own rules.This company is a shame and the Air Force needs to get rid of them and hire a more honest housing agent!!!! So much more to complain about but I don't have all day.
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