South Central Human Relations Center
Client Review on South Central Human Relations Center
Feedback:
I've been to many "help" centers over the years, and I have never seen a place as shoddy and unprofessional as South Central. My experiences here have been nothing short of a nightmare. The scheduling errors alone should tell you everything you need to know about the quality of "care" you can expect here. I've lost count of the number of times I've shown up for appointments on-time only to be told my appointment was at a different time, or that I'm not even in the system. Getting prescriptions refilled is a monthly hassle, because SCHRC constantly fails to do their part. It often takes them over a week to fax the pharmacy, leaving you to sometimes go days without essential medications. I've had it take so long to get new prescriptions filled that SCHRC refused to see me for planned follow-up appointments. Essentially I was punished for THEIR screw-up. The sympathetic lady at the pharmacy even admitted to me that SCHRC does this "all the time". If you have an issue in which you need to call your Dr, good luck. You usually get the machine, and the nurses rarely return your calls. You have to try over and over, and once you do finally get through, they usually sound inconvenienced and annoyed that you called.Lastly, I've found many of their care staff to be rude, dismissive, and lacking in compassion. They don't take the time to understand your situation, and I typically leave feeling belittled, and unheard. If you want compassionate people who listen, and puts patients first, run as fast as you can from SCHRC and look elsewhere, even if you have to make the drive out of town.
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