Spinnakers Reach
Client Review on Spinnakers Reach
Feedback:
My family and I traveled from Northern New Jersey to Emerald Isle for an family vacation. When I arrived my parents - who rented the property for the week - there were problems with the HVAC unit. The downstairs was ice cold, while the upstairs was easily in the mid 80s. When they arrived, the house was already at 84 degrees. The first night was hot and humid. Not what you'd expect to pay for a few thousand dollars for a week long rental. Everyone was uncomfortable - from a 94 year old woman to a 1 year old boy. Waking up humid from sweating because the AC isn’t working isn’t a good start to a vacation.What made it worse, is that we called and left messages for management on Saturday, Sunday and Monday. Maintenance had come over to try to fix the problem and had told us that this was now the second time in as many weeks that there was a problem with their air-conditioning unit. So it was clear that this was a problem last week but that it wasn’t resolved properly. When we spoke to someone from management on Tuesday, they had told us that this was the first time that they ever heard of this problem. That response lack integrity and was insulting to our intelligence. They then tried to let us know that getting approval from the owner to pay for necessary repairs could take time. It would’ve been great to know that had they return the call within the first 24 hours of us letting them know that there was an issue. The fact that we had to escalate this was a problem.I cannot in good conscience recommend doing business with Spinnaker’s Reach Realty. Ultimately the lack of consideration combined with the lack of integrity is why I won’t do business with them again. There are lots of choices on Emerald Isle, in terms of where to do business.
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