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Client Review on Spinnakers Reach

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Terrible experience at Emerald Isle. Rented the Barracuda I and the HVAC unit upstairs was broken upon arrival. It was 82 degrees for 3 nights and 4 days. Despite renting for a week, I decided to leave after 3 nights of sleeping in over 80 degree temperatures. My wife (we are expecting, my 1 year old and 2 other sons slept in uncomfortable temperatures each night. We informed the realty company after the first night and after the 2nd night they finally sent a HVAC repairman out to the unit. After waiting a few hours for his arrival, he told me his partner was out at our unit a few days before and told them the unit was not working. I guess the realty company and the owner decided to not do anything about it. After finally “fixing” the unit - he did tell me he was going to the realty office and recommend it be replaced. That evening it did not work, and again we slept in 82 degree heat. Each day we informed the office about the issue. After 3 nights into a weeklong stay, I think it’s about time to pack it up. I am an attorney and own rental property. If my realty company responded in this manner to my renters, I would definitely look at replacing them. I will not be staying in any of their properties moving forward, and I am recommending to those that I know to move forward with other options.

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