Staff Management
Client Review on Staff Management
Feedback:
I initially went in to inquire about a position. When I arrived the staff appeared very disorganized and were not very friendly at all. I was logged into the computer with very little instruction and asked to complete all my paperwork. While I was completing my task I heard staff speaking badly about current employees loud enough for me to hear, which is very unprofessional. Then after the initial hiring process my background check came back wrong so I called corporate to dispute it. Corporate was very helpful and I was instructed that it would take a few days to fix the issue and that if I wished I could call the smx staff and fax them additional information for my own peace of mind. When I called back and speak with the smx staff on two separate occasions and asked for numbers fax and otherwise they were very rude to me , refused to give me the company fax number and hung up on me. I barely got a few words out of my mouth and my reply was call corporate we don't deal with background issues. I wasn't even allowed to explain that I had just spoke to corporate and to call and speak with my recruiter about the process and the job I had accepted was what I was instructed to do. Due to the fact it would take a few days to reprocess my information and I did not want to lose the current position I had received because of an error. After all communication is the key to being a good recruiter, or in any customer service field for that matter. If you work in customer service and you don't like your job quit because it requires a large amount of friendly effort and emotional intelligence, which the ladies that I spoke with obviously lack. In my experience have worked with alot of temp agencies but this by far is the least impressive company ever attempted to work with.
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