Client Review on Staples, Inc
Feedback:
Sunday, Aug. 4th, 2019-I am sorry I didn’t get the manager’s name, (I believe he was a manager), to extol the virtues of the great service he provided me today. I had gone in to return some Staples CD labels that I didn’t realize were for Windows, and I own a Mac. At the same time, my wife needed a certain pencil. The store was busy with back to school shoppers. He came over to me, first went to try to match the pencil with the closest to the one my wife needed. Then we went to the computer to see if there was any CD labels that I could get with the Mac OS. He only saw Windows versions available. Not satisfied with that, he called a young tech savvy employee over. He explained that what I had purchased would work for me. Just go to the Avery web-site and enter the template number that was on the Staple’s product. I came home, anxious to see and thinking that the way things often go, I’d be returning to the store for a refund. Instead, everything worked flawlessly. I printed my labels without a hitch. Verdict: Staples saved a sale. The manGer and staff didn’t just look at the slip, hand me a refund and seem indifferent. I made comment to this manager how impressed I was, as he was trying to help me. He said, formerly, he had a tedious, back-breaking job at Wal-Mart. He loved his job at Staples. This is why I took the time and effort to share this story. A good person that cares is a total asset. I have left with a very positive impression of Staples in Westfield, MA. I WILL be telling others. Thank you!
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