State Farm: Susan Fereday
Client Reviews on State Farm: Susan Fereday
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Great people and great service. Good pricing on insurance.
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I was a loyal, safe customer without a claim for over a decade. I have also lived in this community long enough to know to support the local businesses. Let me tell you about getting nickeled and dimed by this State Farm office. To keep my point short, I went through a divorce nearly three years ago. I went into the office to change my auto policy and add home at that time. Nearly one year ago my rate for auto insurance goes up by twenty percent. Without warning, without making a claim, without a traffic ticket this State Farm in Estes Park spiked my rate. When I called ask my rate changed so dramatically, I got some B.S. about "rates are going up due to uninsured motor accident claims" by the owner/operator of this business. In short, I have to pay my dues for being a safe, responsible driver. I stayed loyal to this office after they reduced my rate change to only a ten percent increase.Fast forward, about a month ago this same office called me stating that I would need to be removed from multi-car discount rate plan, expect an adjustment. THIS WAS EXACTLY THE REASON I WENT IN THE OFFICE THREE YEARS AGO. Not only did they raise my rate, they also smacked me with a $25 policy change rate. Despite your urges to conduct business locally and be loyal...I challenge you to look else where for insurance. They are just another ethically challenged insurance office.
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Great State Farm location. They always get me in and out quickly, were super helpful when explaining my car insurance coverage, and answer any questions I have. A+
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My family and I have been working with Sue for over 13 years. She has consistently been able to quote the very best rates for our business and personal insurance products. Sue has always gone above and beyond for my family and she is by far the very best in the Estes Valley.
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Sue Fereday is awesome! She has helped me out a bunch! I'm so glad I listened to her insurance recommendation because paying more in the short term saved me $1000s! State Farm has been super helpful for me.
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Unbelieveable experience. Had been with Allstate for 3 years and switched over to State Farm with Sue Fereday after buying a home in Estes Park. I really wanted a local agent and company which is why I went here. My wife and I both got coverage on both our cars for a 6 month policy. 5 months into our policy two letters came in the mail stating that our policy had been cancelled after the second month. They were dated from that time but they were not received until 3 months later which is very suspicious. They cancelled both our policies because of a driving charge for having plates in my windshield from 4 years ago! How this didn't show up when I got the insurance I will never know. Why they cancelled my wife's policy as well I'll never know, even though I asked multiple times. They put no effort into contacting me or my wife outside of two letters, one for me and one for my wife, which were both addressed to me and came in months late. Not one phone call or email, and when I asked Sue's office about the lack of contact, they said because they aren't legally obligated too. So now we both have to pay a massive fee to get insurance elsewhere because of a very large 3 month gap in coverage. Through all of this her office staff had me on hold over a dozen times and switched me back and forth, obviously doing everything they could to stall or get me to hang up. Had either of us been pulled over during this time we would have been in some serious trouble. Horrendous customer service, which is basically the most important part of her job. She obviously doesn't care about her customers, and she and her staff come highly unrecommended.
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