State Farm: Susan Fereday
Client Review on State Farm: Susan Fereday
Feedback:
I was a loyal, safe customer without a claim for over a decade. I have also lived in this community long enough to know to support the local businesses. Let me tell you about getting nickeled and dimed by this State Farm office. To keep my point short, I went through a divorce nearly three years ago. I went into the office to change my auto policy and add home at that time. Nearly one year ago my rate for auto insurance goes up by twenty percent. Without warning, without making a claim, without a traffic ticket this State Farm in Estes Park spiked my rate. When I called ask my rate changed so dramatically, I got some B.S. about "rates are going up due to uninsured motor accident claims" by the owner/operator of this business. In short, I have to pay my dues for being a safe, responsible driver. I stayed loyal to this office after they reduced my rate change to only a ten percent increase.Fast forward, about a month ago this same office called me stating that I would need to be removed from multi-car discount rate plan, expect an adjustment. THIS WAS EXACTLY THE REASON I WENT IN THE OFFICE THREE YEARS AGO. Not only did they raise my rate, they also smacked me with a $25 policy change rate. Despite your urges to conduct business locally and be loyal...I challenge you to look else where for insurance. They are just another ethically challenged insurance office.
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