Client Review on State Farm

Feedback:

There were two reasons I chose State Farm. The first being the homeowner's insurance rates against the dog and not the specific breed. Second, David Michel whom is an agent at this office, rated me much lower than Esurance for my vehicle and was able to come around and give me MUCH better insurance for the same price, or so I thought. The motorcycle insurance was only a few dollars more so I thought that this was a great deal and I had been getting screwed over by Esurance.I end up making my first payment after talking to David and it seems all is well. I then realize my bill for $202.88 went up to $259 and $264 the next two months. That didn't seem right so I went and looked at the final policy documents. It appears David quoted me the $202.88 and never mentioned that it would be raising monthly to a much higher rate which defeated the purpose of me bringing my auto insurance over as well. I reached out to David via email, which he generally responds to within a couple of hours, and there was no response for about three weeks now. I had informed him we needed to discuss what was going on with the policy as it didn't seem to meet our terms that we had discussed and I wanted to cancel if that was the case. Thao, who holds some sort of administrative position at the State Farm office reached out to me to sign a policy document and I refused stating I would not sign anything until I had heard back from David. Thao was quite nice and informed me she would reach out to David and remind him. Still no response.At this point I just went to my financial institution and had them reduce the last two payments to $202.88 to call State Farm into action so we can rectify the situation and I finally received a response last night. A bill that still shows around $260 with the two $60ish dollar charges added in or THEY WILL CANCEL MY INSURANCE. Great, because I am about done with State Farm after this. I have been trying to avoid using the phone so I can have any interaction documented at this point and I may have to turn to certified mail since even if I cancel my insurance we will still need to discuss the roughly $120 in question that I never agreed to pay for in the first place.I give David at this office a vote of no confidence and am extremely underwhelmed by the lack of response. All other interactions were cordial and responses were prompt. As soon as there is an issue all of a sudden there is no response. I'm not convinced State Farm is a bad company, I think this office or maybe just David is a bad apple. I have this idea that when it comes to insurance I just know what I am supposed to pay and I pay it every month. If you do shop here make sure they do not just quote you a number for the monthly payment and do not inform you of increasing rates. Please do the math to find the payments average over 6 months or you could end up in this mess I am in where it is possibly headed to a long, boring, and time consuming case with the NC State Attorney General's Office.