Client Reviews on State Farm
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Helpful and polite people
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I can say enough about this agency. Everyone is very helpful and always looking out for us. Best experience with a insurance agency I have ever had. I would absolutely recommend this agency again and again.
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Tim Farless is by far the best agent in the area. He was very helpful and very polite and respectful including the staff. Very pleased with my experience.
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Have been with Tim for over a decade and have had a wonderful experience. Tim is attentive, sharp, and always available to discuss any of my insurance needs.Tim sat down with each of my 3 children before they got their license and gave great advice on driving and staying safe. He also helped them to understand the relationship of their driving to our rate - top notch customer service and a great service to our family.
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Not a pleasant guy to speak to.
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Tim has been our agent for nine years. Always good prompt service. He does not try to sell products you don't need & has saved us money. Great agent!
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Customer service was great until I had an accident. Then they call me and tell me my rate is going to DOUBLE!! After 12years of clean driving they (state farm) don't even care. Sorry Tim you might be selling for the wrong team. Like a good neighbor.......nope.
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From day 1 this particular State Farm has made me feel like a valued customer. They are always explaining things to me when I don't understand. They sound like they really care and I value that, it doesn't sound fake. Also, they are always swift responding to me e-mails or phone calls. Very good rates and never make me feel unappreciated. I would recommend this State Farm agency to anyone in the area.
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There were two reasons I chose State Farm. The first being the homeowner's insurance rates against the dog and not the specific breed. Second, David Michel whom is an agent at this office, rated me much lower than Esurance for my vehicle and was able to come around and give me MUCH better insurance for the same price, or so I thought. The motorcycle insurance was only a few dollars more so I thought that this was a great deal and I had been getting screwed over by Esurance.I end up making my first payment after talking to David and it seems all is well. I then realize my bill for $202.88 went up to $259 and $264 the next two months. That didn't seem right so I went and looked at the final policy documents. It appears David quoted me the $202.88 and never mentioned that it would be raising monthly to a much higher rate which defeated the purpose of me bringing my auto insurance over as well. I reached out to David via email, which he generally responds to within a couple of hours, and there was no response for about three weeks now. I had informed him we needed to discuss what was going on with the policy as it didn't seem to meet our terms that we had discussed and I wanted to cancel if that was the case. Thao, who holds some sort of administrative position at the State Farm office reached out to me to sign a policy document and I refused stating I would not sign anything until I had heard back from David. Thao was quite nice and informed me she would reach out to David and remind him. Still no response.At this point I just went to my financial institution and had them reduce the last two payments to $202.88 to call State Farm into action so we can rectify the situation and I finally received a response last night. A bill that still shows around $260 with the two $60ish dollar charges added in or THEY WILL CANCEL MY INSURANCE. Great, because I am about done with State Farm after this. I have been trying to avoid using the phone so I can have any interaction documented at this point and I may have to turn to certified mail since even if I cancel my insurance we will still need to discuss the roughly $120 in question that I never agreed to pay for in the first place.I give David at this office a vote of no confidence and am extremely underwhelmed by the lack of response. All other interactions were cordial and responses were prompt. As soon as there is an issue all of a sudden there is no response. I'm not convinced State Farm is a bad company, I think this office or maybe just David is a bad apple. I have this idea that when it comes to insurance I just know what I am supposed to pay and I pay it every month. If you do shop here make sure they do not just quote you a number for the monthly payment and do not inform you of increasing rates. Please do the math to find the payments average over 6 months or you could end up in this mess I am in where it is possibly headed to a long, boring, and time consuming case with the NC State Attorney General's Office.
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Yes, Tim operates a State Farm office, so you might think it's like any other insurance company; I mean, how different could one be from another? Well, I can tell you by experience, there is a difference. And the difference is service and solid insurance advice. For example, just a few days ago I realized I had failed to insure a particular item and called over the weekend in a panic. See, I travel continuously in my work and didn't exactly know what to do as I was once again heading out-of-town. So, on an early Sunday morning...no, he didn't ask me to wait for Monday office hours...Tim took his time to go to his office, call me, and make sure I was properly covered to give me peace of mind. He simply didn't have to do it, but he did. I've been a customer of Tim's for over a decade...I will never shop for insurance elsewhere as long as his agency is around.
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