Client Review on State Farm
Feedback:
Excellent customer service from the office of Tim Farless Agency, in Holly Springs, North Carolina. After striking a deer with my 7 day old car, they took the time to care and listen while I expressed my concerns. They recommended a local body shop and pointed me toward the Customer Service line. Contacting the customer service line was a terrific experience, as they took the time to explain how the entire process works. By the next morning I received an e-mail from the claims center advising me of my claim number and all of the items I needed to do, as well as a call from Hertz rental car, initiating the process of a car rental. . The only thing I had to do was take my vehicle for the an estimate and pay the deductible. I didn't do a single thing. I have not had a single wreck, nor a need for an insurance claim since the last deer I struck 20 years ago, therefore I was a bit nervous about the process. State Farm took care of every single detail and I had not one bit of stress in the entire process. The vehicle was fixed within a week and life was back to normal.Thank you Tim Farless Agency of Holly Springs, NC! This situation was a pure example of unbelievable customer service and the way in which businesses should operate. A huge thank you from a happy customer!
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