Client Review on State Farm
Feedback:
I did not have a pleasurable experience with the this company. When I was involved in accident there was a severe break down in communication. The auto body shop tried to contact them on several occasions to no avail. The representative continued to deny any fault in this until I gave them the confirmations even after that they still did not admit the mishap but blatantly said "oh well we it takes at least 5-7 days to respond and continued to blame shift. To add insult to injury the parts that were sent to fix my vehicle were damaged beyond repair. You would think an inspector would have been sent as soon as possible NOPE. The representative stated that it would take unless 3 days. If it had not been for my auto body shop advocating on my behalf the process would have been even longer! What originally would have taken less than a week took SIX weeks. The last straw was some billing issues between my bank and State Farm. Instead of accepting the month's payment or scheduling a payment arrangement my policy was cancelled. If I were a business I would work it out with the customer instead of losing them all together.
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