Truist Financial Corporation
Client Review on Truist Financial Corporation
Feedback:
Not a bright bunch that work here. SunTrust is one of the worst banks around. They leave customer information out on their desks without being locked over night and don't comprehend alot of the banking basics. Unable to have both personal and business account here because their website login issues. Spent hours with their tech support and still no resolution. Had to close down all personal accounts and move it elsewhere. Looking forward to closing down business account as well and moving everything away so I can finally have peace. The drive through has 2 lanes but only one is always open. I asked the manager why and he said their tellers don't know how to manage two open lanes. I have seen banks with one teller manage up to 4 lanes of drive thru at a bank. So I don't by that kind of answer and its shameful and this person should not be in a position of a bank manager. So while one customer in a lane is taking their time filling out a document, the person behind them has to keep waiting where as instead they could have been helped quickly through the other drive thru lane. The whole point of a drive thru is faster service. Or else why even have drive thru? The team here has no common sense. They also give out customer rolled coins eventhough you ask for bank rolled coins. They seem to not understand that customer rolled coins are often missing coins and it shorts the customer. In general its not easy to have a regular friendly conversation with COMMON SENSE with anyone here. They are missing that special magic of what customer service. I tried once to chat with one of the tellers and she was just staring at my face as if she was a robot. Its just strange here at this branch.
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