SWAG Northwest
Client Reviews on SWAG Northwest
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My husband and I have a small landscaping business. Mari Kaeding helped design our logo and was knowledgeable about the products they carried. She was able to help with sizing due to that some products ran differently. Also, she was able to tweak the colors of our logo to go with the colors we picked out for the shirts and sweatshirts. She was very helpful and was able to give us great advice. We would recommend SWAG NW to any business needing branding help.
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I’ve been working with Mari, who has been difficult. Communication from other members of the company has been pleasant, but Mari has been abrupt, generally rude, and less than clear on things.After a long winded phone call about how wrong I was that my logo was a vector (the truck decal company had no problems with the file) she insisted she needed to redraw it but wouldn’t show it to me unless I agreed to buy shirts. I mean, I guess I understand that, it was just the delivery. She was very rude about it. So, I commit to spend almost $300, only to find a haphazardly thrown together mock up, complete with misspellings. We had to make three changes, (including the misspelling) and they were all met with what can only be perceived as slight disdain. Very abrupt. She didn’t care really to get things right or for it to look good, she just wanted to be done.Following me paying for my order, the only response I received was “Thanks.”And, when I asked if there was an estimated date the shirts will be ready, she replied “ it’s on the invoice you approved.“ Apparently it is, but it’s up by the total price, and labeled “Due Date” which I think is pretty easy to assume that is referring to when payment is due.Probably go with somebody else next time around.
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I would NOT recommend this company. They were very difficult to work with. I ordered 5 things from here and spent $166, i didn't recieve my sweatshirt that i ordered, instead i recieved a shirt with my name on it that was clearly out of my size. After i called the lady that runs the company she advised me that i should only email her and not call her, even though she had her phone number on the website. She was very rude. I drove to the store to fix my order (ps they close at 5:30pm) which is difficult because normal people have jobs that get off at 5pm. Anyways after getting the order figured out she then weeks later sent me a invoice of how i would like my sweatshirt which i already confirmed with her. In the end i ordered my shirts and sweatshirts for school (which i ordered a week before school) and i didn't recieve till 5 weeks later. Apparently multiple people in my class also had alot of trouble working with her. Save yourself the trouble and go with another company. I would NEVER RECOMMENDED THIS COMPANY...(unless its to the better business bureau)
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Called for help with one shirt and refused my business.
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They have great customer service and did good work for my project. Will definitely use them again and recommended them in the future.
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Swag NW and Mari have been an absolute pleasure to work with. They are very knowledgeable about the apparel customization process and extremely easy to work with. They provide excellent guidance on making sure that designs will look great on the finished product and they really do deliver on that. We ordered some customized jackets and they look great! We will definitely be back in the future. Thanks Mari!
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The customer service I received was amazing. They were patient and had lots of great suggestions. I was able to find the perfect polo and their artist even touched up my logo!
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Terrific service from experienced folks who know their business. The shop has lots of samples that you can touch and feel - critical because I want to know very specifically what will represent my company. There are no end of choices and the staff is very helpful with design work.Put your worries aside and go talk to Haiden in SE, service doesn't get better.Thanks Swag!!
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Outstanding
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I was disappointed...they are really inconsistent.
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