Tallapoosa River Electric Cooperative
Client Review on Tallapoosa River Electric Cooperative
Feedback:
I wish I had the option to leave zero stars. Let me start by saying this is the worst power company my family has ever used. Our power has been "out" more times in the 2 years that we have lived here in Wedowee than it has in my whole life combined through snow and storms. This company is based in Chambers County, so the response time is poor to say the least. When the power does go out, you best expect a 3-5 hour wait. Our power went off for the hundreth time yesterday around 2 p.m. in the midst of the hottest part of the day, ON A SUNNY/CLEAR DAY, mind you. After 2 hours my newborn began to sweat. The battery powered thermostat read 93 degrees in my house. We had to leave once again. PLEASE DO NOT USE THIS COMPANY. If you are looking to Buy/Rent in the Randolph County area, please research and find a location under Alabama Power. And lastly, if anyone from TREC happens to read this review, PLEASE, get out of Randolph County. Your customer service is rude, your outage system is automated and fails to update, you are an hour away from us, that is, if you even dispatch at a reasonable time. Please overhaul and improve, or leave.
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