Tallapoosa River Electric Cooperative
Client Reviews on Tallapoosa River Electric Cooperative
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On 10/10/2018 hurricane Michael came through our town. I would just like to thank Trec for their service on yesterday and last night. I never lost power during hurricane Michael. It was a really scary and rough time, but we had power the entire time. I just want to say a big THANK YOU!!!
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Power quick to be restored when outage occurs. Office personnel always helpful to me. Easiest bill pay online ever! Thanks TREC! God bless. 6314 Lee Rd. 175 Salem, AL
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I wish I had the option to leave zero stars. Let me start by saying this is the worst power company my family has ever used. Our power has been "out" more times in the 2 years that we have lived here in Wedowee than it has in my whole life combined through snow and storms. This company is based in Chambers County, so the response time is poor to say the least. When the power does go out, you best expect a 3-5 hour wait. Our power went off for the hundreth time yesterday around 2 p.m. in the midst of the hottest part of the day, ON A SUNNY/CLEAR DAY, mind you. After 2 hours my newborn began to sweat. The battery powered thermostat read 93 degrees in my house. We had to leave once again. PLEASE DO NOT USE THIS COMPANY. If you are looking to Buy/Rent in the Randolph County area, please research and find a location under Alabama Power. And lastly, if anyone from TREC happens to read this review, PLEASE, get out of Randolph County. Your customer service is rude, your outage system is automated and fails to update, you are an hour away from us, that is, if you even dispatch at a reasonable time. Please overhaul and improve, or leave.
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VERY high energy costs and turn on costs. I have never paid so much for an electric bill in my life!
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Horrible the bill is not even late they pulled the meter the house is under renovations and they want $40 collection fee $40 Re-connection fee and another deposit of $125 .... Bill is &60-$70 a month and no power has been used except for the outside light. WHAT ARE WE PAYING FOR .. If i could use a different company i would ill be selling this house and moving because they SUCKKKK and are so expensive
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Absolutely awful. Bills are consistently through the roof. The people in the office are rude and completely incompetent. My next move I will be going out of my way to NOT have to use this electric service. They forced me to pay an outstanding amount from another person's bill when I turned service on through them, not even sure if this is remotely legal, however I was literally told that I had no choice because they are the only service provider for my area in bueregard. Also the only service I've ever used that will attempt to disconnect your power with a current bill. I will go out of my way to avoid using them in the future.
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This company cut my power off with NO notification because the bill was 10 DAYS past due!!! I was on auto pay, although, my cc was stolen so the bank closed the card... Little to my knowledge that the bill hadn't been paid, and they did not even give me 2 weeks grace period to update payment info. I get home after a long day at work with my child... With no power at all! I was home at 7:13 on and apparently there is NO WAY to have power restored after 7! Thanks tallapoosa electric for caring about your customers and their children!!! I called for power outage number letting them know I have a child and I am on oxygen and they could care less! Apparently if there is a power outage then they will send someone out to take care of it... But if you are a lowly peasant who doesn't pay bills on time, then u can have health issues and potentially die and they don't care!
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Most because of the online pay system.
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Customer service was extremely helpful. Kevin was very knowledgeable and incredibly patient.
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Rude customer service
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