Client Review on Tobacco General
Feedback:
I ordered smokes on July 8, 2016. Knowing that the company is usually slow to process orders, I paid extra for 3-5 day shipping in stead of the longer free shipping. Days passed, and the order status still showed "new" (as opposed to shipped). I began trying to contact the company, through both regular email, email through PayPal, and via their website chat.All of my efforts to get a response from Tobacco General were ignored. After over a week had passed, still with no reply at all, I purchased smokes elsewhere, since I was out, and sent an email requesting that they cancel my order and refund my payment. 10 days later, they decide to send me an email saying that my order has shipped, and that I could only send back my order at a financial loss. I checked my order's status, and it still indicated "new" for a half hour after I received their email.After ignoring me for as long as they did, they decided to finally ship out my no-longer-needed order to avoid refunding my payment. They operated in bad-faith, deceptively, and charging me for shipping-speed which I have not receive, not to mention the order itself. Although I was a customer for the past 3 or 4 years, tolerating their slow order processing, I will no longer use this unreliable, untrustworthy company.
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