Client Reviews on Tobacco General
Feedback:
Gave a poor review because of extremely slow shipping and mistakes with orders they closed my account after 6 years. What a poorly run, immature company. Only a matter of time before they fail miserably and close down.
Feedback:
Good prices and products but absolutely terrible shipping delays and don't even think about complaining! I placed an order in mid-June and paid for 3-5 day shipping. After a week of no shipment I emailed them. "Zoe" responded that they were backed up because of the holiday. I pointed out that Memorial Day was a 1 day holiday more than 3 weeks ago could she transfer me to her manager? She refunded my money, closed my account and said I was no longer a customer. Oh, and she said she was the mgmt which I find hard to believe. Went to Windy City Cigars. Placed the same order at noon and got a "It has shipped email with a tracking number at 2pm. 2 hours! I know where I am shopping!
Feedback:
Have used them a few times, but between the time they take to ship out order and the fact I can't track my package as ups said they did not provide enough info I can see the package has been in IL. For five days but I get no expected delivery date I doubt I will use them again. Due to leave town and looks like I won't have my order before I go...
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I was told they do not accept American Express for payment and the website STILL says they do! BAD BUSINESS IN MY OPINION. (also against the law)
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I've made many purchases from tobacco general, their products and prices are unbeatable, however most of the time even if you pay extra for faster delivery it still takes them over a week to ship it out, I try and time my orders so that I order what I need a week in advance but quite often find myself having to go to the smoke shop.My previous order took 6 days to process, this time it's been almost 2 weeks with no news, which has happened before. Very irritating!
Feedback:
fast, cheap, and is ups that crushes the boxes, if you mention it, they will fix it for you.
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Actually, I'd give them 4.5 stars. I've been ordering cigars from TobaccoGeneral for several (at least three) years now. The price is great and they've never failed to deliver an order. I've never had a problem with a damaged order.I've only had one problem with ordering and was able to get it resolved by calling -- though I did have to call twice and had a small bit of trouble talking to the customer service rep (who I'll guess was an ESL student).My only comment is that their order status isn't kept up-to-date and I never get a shipping notice until the day the package arrives. (I'm in St. Louis, not that far from Chicago.) But neither of those things is a big deal for me.
Feedback:
When I first started ordering from them, they shipped my items in a day or two. Since last winter, the shipping has become slower and slower. The order I placed one week ago has still not shipped. I am fed up. Like others say, you get nowhere with customer service.
Feedback:
I ordered smokes on July 8, 2016. Knowing that the company is usually slow to process orders, I paid extra for 3-5 day shipping in stead of the longer free shipping. Days passed, and the order status still showed "new" (as opposed to shipped). I began trying to contact the company, through both regular email, email through PayPal, and via their website chat.All of my efforts to get a response from Tobacco General were ignored. After over a week had passed, still with no reply at all, I purchased smokes elsewhere, since I was out, and sent an email requesting that they cancel my order and refund my payment. 10 days later, they decide to send me an email saying that my order has shipped, and that I could only send back my order at a financial loss. I checked my order's status, and it still indicated "new" for a half hour after I received their email.After ignoring me for as long as they did, they decided to finally ship out my no-longer-needed order to avoid refunding my payment. They operated in bad-faith, deceptively, and charging me for shipping-speed which I have not receive, not to mention the order itself. Although I was a customer for the past 3 or 4 years, tolerating their slow order processing, I will no longer use this unreliable, untrustworthy company.
Feedback:
The worst company ever. Ordered three times and every time was WRONG. I felt bad for the guy in Alabama when his order was sent to me. My order? Who knows. Customer service will not return phone calls. STAY AWAY!!!
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