U-Haul MovingTrailer Hitch Center of Lancaster
Client Review on U-Haul MovingTrailer Hitch Center of Lancaster
Feedback:
U-Haul of East Petersburg has been a nightmare to deal with 2 years in a row. In March of 2017, I rented a trailer from them and picked it up no problem. I moved all my stuff from Philadelphia back to Lancaster, and then went to drop it off. When I pulled up to drop it off, I was faced with what turned into a 2 hour wait. There was 1 person checking in equipment and the manager (Allen) was working in the back. That one person that was checking in equipment, was not moving the checked in equipment from the very small drop off area to the back so more equipment could be dropped off. After about hour 2 of standing in line, I went and asked to speak to the manager. Allen came out from the back and immediately started yelling at me. He was very rude right from the beginning. I was FINALLY helped after that and we left. Fast forward to present day, I am forced to rent from them again because they are the only U-Haul in the area that has the trailer I need. I pick up the trailer no problem, move everything, and drop it off no problem. When I see the bill, I see there is a charge for an electrical adapter. When the trailer was hooked up (by Allen), he noticed that we needed an electrical adapter for our lighting. When he asked if we had one, I said no and he said "Oh, no problem. I will go grab you one." (His exact words). He NEVER said this will be a $13 charge. No one ever told me this. The only way I found out was seeing my final bill. Both times, I called U-Haul corporate and filed a complaint against Allen and this location and both times I was treated with respect. I believe U-Haul is a good company who respects their customers, but this location is DEFINITELY not an example of that. I will be avoiding this location at all costs in the future.
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