Verizon Wireless Premium Retailer - Select Communications
Client Review on Verizon Wireless Premium Retailer - Select Communications
Feedback:
I will start out by saying that I am Loren's (store manager) wife, however I am probably one of the toughest customers for him. I have been a VERY LOYAL iphone/apple user since I started using technology. I had zero interest in ever using anything else. No matter what he or anyone else said, I was Apple forever! That is until I saw the new Samsung 9+...in metallic purple none the less. Well he treated me like a normal customer, gave me his "pitch" (hes always practicing with me anyway) and much to his surprise (and his co-workers who know me)...he sold me! I am thrilled to say that not only is this the most incredible phone Ive ever had (sorry apple) but he has gone above and beyond in the customer service department when helping me adjust to android life. He knows this phone inside and out, and considering how new on the market it is, that impressed me! Another huge plus is that I am hearing impaired as well as having vision issues and he right away took that into account and set my settings to accommodate my needs (i couldnt see well enough to set ot up myself). I visit the store often and I have witnessed Loren as well as his team go that extra mile to help their customers. I always have people tell me that the Cambridge Verizon Store is top notch for their customer service and knowledge. As the wife,that makes me proud, as a customer it keeps me coming back! Way to go Cambridge Team!!! Keep up the fantastic job!
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