Verizon Communications, Inc
Client Review on Verizon Communications, Inc
Feedback:
I am very disappointed in the staff at Verizon in St. Peter. I have been in there twice and left both times with no help, and being treated rudely! The woman that works there is rude, condescending, and terrible with customer service. I was contacted by Verizon for an upgrade (customer service was AWESOME) they recommended that I go to my local verizon store to have my new upgrade activated and to have my contacts etc...switched over and trade in my old phone. I went to St Peter and the woman sharply told me she could activate it but to do the contacts would be $20 and it would be 30 minutes-there was one other person in the store. I said that it was supposed to be free and included-she said "No! it is $20 and it will be atleast a half an hour. She asked me 'Who told you that you could come in and have this done?" I said Verizon!! She rolled her eyes...I said "nevermind, I will go to Mankato" She said curtly "FIne" and walked away!!! grrrr The first time I was looking to upgrade and she just pointed to some phones and said "they are over there" no help, nothing! Very dissatisfied!
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