Vienna House Magic Circus Paris
Client Reviews on Vienna House Magic Circus Paris
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Personnel très sympa. Navette qui emmène jusqu'à l'hôtel/aéroport/Parc, parfait Agréable séjour
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hôtel très bien !! juste dommage que la piscine soit froide
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nous avons toujours été très satisfait des services de cet hôtel, le personnel se plie en 4 pour nous satisfaire à chaque fois et pour n'importe quelle demande !!! ce sont des jeunes gents qui ont toujours le sourire et cela est très agréable après une longue route. Nous recommandons cet hôtel et nous nous continuerons à y séjourner !!!
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un séjour bien agréable
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1. As I had the chance to mention it before, I'm afraid the bathtubs are too high for young children or elderly people to get in and/or out. 2. I loved the idea of leaving a bag outside the door meaning we didn't want our room to be clean, thus helping the environment. I found it nice the small gift we received. However, on the second day...no bag, no gift and, of course, no cleaned room. it's a wonderful idea but you should check if people aren't feeling deceived.
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Preis Leistung okay aber ein bißchen in die Jahre gekommen und muss mal intensiv gereinigt werden und repariert werden. Wackelnde Tische im Restaurant sind doch sehr schnell zu reparieren, oder?!?!
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Our family’s stay at the hotel was briefly summarized very strange. The arrival was as usual, slightly stressed situation with tired children. The lady at the reception was very nice and also helped us to buy some tickets to Disneyland for tomorrow. When we arrived at our room the room was surprisingly, very small but there were 2 beds for adults and 2 for the children. The children liked the beds so we didn’t think about this issue any more. After approximately 2 days stay, we received a strange letter from Booking comm. No show fee?. They argued that my wife hasn’t arrived. Initially we thought that this would be a simple matter to explain to the hotel. To our surprise, they first told us that this was our problem, they argued that my wife was not with me the first day, then they changed it to that we didn’t present the booking confirmation, the identification papers ect. In short, little credible excuses. On top of that they also wanted me to call a French Boocking com number. We followed the instruction and had the pleasure to talk with a machine and, a lady who, at least we think that she told us to contact the hotel. We decided to try to avoid misunderstandings by writing an e-mail to both Boocking com and the hotel. The letter and the response is presented unedited: Hello, no show fee - we strongly indicate that this is a mistake. We are actually at the hotel now, We have checked inn as supposed on the 7 off October. 4 persons. 2 adults and 2 children. I paid for the hotel. We presented the booking confirmation on a mobile phone and all our passports. My e-mail was written down and my wife signed the check inn papers. The hotel gave us a room for 4 persons, the hotel call it a family room, or an upgrade. Now we are receiving a e-mail for no show. This is obviously wrong because we are here now and have been her since 7 October. By my wife's signature we can without doubt prove that we arrived in time. We also used a Visa card at the hotel on arrival. In our opinion we are not responsible to inform booking home about the room changes the hotel are doing. Our only possible wrongdoing is not to protest to the hotel that we get a family room instead of the ordinary booked rooms. Can you please take the discussion about the cancellation fee with the hotel. They will also contact you tomorrow. A copy is also sent to the hotel, because they asked us to contact booking com and explain the situation. On 10. okt., 11:18 we received a written e-mail: Dear Mr. DimcevskiFirst of all we really want to express to you our sincere excuses for the misunderstanding.Furthermore, we are happy to inform you that we will proceed with the refund of the amount taken for the no-show.Best regardsElivertaVienna House Magic Circus Réception Team
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Beautiful gardens
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Très bon hôtel peut-être un des meilleurs du parc Disney, il est assez proche du parc et très agréable avec une vue sympa sur le lac
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Comme tous les hôtels Disney on s'attend à de la magie... Mais on s'aperçoit vite que l'hôtel est vieillissant (le faux plafond dans la salle de bain, les peintures, l'attraction censée être avec des balles mais sans balles...) un peu juste pour un 4 étoiles.La chambre (familiale pour nous) était tout de même spacieuse et bien agencée. Il y a le restaurant italien que l'on n'a pas testé (30€ par adulte et 11€50 par enfants) et les navettes (gratuites ?) vers le parc toutes les 20mn max.On testera un autre hôtel la prochaine fois ?
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