Wayne Gravely's Hometown Brand Center
Client Reviews on Wayne Gravely's Hometown Brand Center
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Great service, great people
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Easy parking. Helpful staff,but didn't have what I needed. Spacious store,variety of outdoor equipment. Would definitely go back. Happy shopping! Luv u bunches! Hit the like button if this helped you.
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Amazing service !!! Prices are excellent, people are even better. First dealer I found that does not treat me like you’re a girl and you’re stupid. I am so thankful to have found this business. I am referring everyone I know to them !!!!! I have gotten parts for my mowers in Lenoir area since 2001 (and other farms years before). Compared their prices to Big Box retailers. Parts are in stock. Just because I am a woman does not mean I do not learn or need to buy equipment and supplies.
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Nice people, lots of spare parts, lots of new mowers and appliances. When ever we need an odd part for a mower or small engine, we can find it here. They are friendly and willing to help you find those obscure parts you need. We just picked up a Briggs and Stratton diaphragm for a 5hp engine. Awesome to not have to wait on shipping to get a part.
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Wayne,Dixie,Joe and all of the employee's are really great and treat you like family!
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This is the place to go for Cub Cadet.Last fall I wanted to purchase a Cub Cadet commercial zero turn mower. On the Cub Cadet website it listed Wayne Gravely’s as the closest full line dealer. I called them and was told they didn’t have the model I wanted in stock but they could get me one as soon as they came available. According to the person I spoke with the model I wanted was popular in this area and this sales region was out of them. The woman I spoke with was very friendly and seemed knowledgeable about the mower. I went to the next closest full line Cub Cadet dealer which is in Hickory. They are a multi brand dealer and have way more John Deere equipment than Cub Cadet. The person I spoke with there showed me what they had. He didn’t seem very knowledgeable at all about the Cub Cadet products and didn’t offer to try and order what I was looking for. After no luck with the Hickory location I called a full line dealer in Wilkesboro. The man I spoke with on the phone was friendly. He checked and said they didn’t have any in stock but would call around and see if they could find one for me. He took my name and number and said the woman I needed to speak with was busy but would call me back. I never heard from them again.I drove over to Wayne Gravely’s and met the woman I had spoken with on the phone earlier. She showed me a model like I was looking for but with a different size cutting deck as otherwise it was the same. She wasn’t trying to sell me something I didn’t want but was just being helpful by going over the features of the model line I was interested in. She put my name on a list so they’d order my mower when they became available again. Later when the mower became available I went by and paid for it and met Wayne Gravely, the owner. I had a great time talking with him and he seemed genuinely interested in making sure I was happy with my purchase. The mower was delivered the next day and so far I’ve been quite pleased with it. It’s hard for me to understand how the other Cub Cadet dealers could seem to care so little about making a sale of something in this price range. Wayne Gravely’s was good to deal with and I’m happy with the price I paid. I do all of my own maintenance so I don’t expect to return to them for any service work. I did however go over the mower very thoroughly after it was delivered, as new items often are not as they should be. I had no issues with the way it was set up. I would be glad to business with Wayne Gravely’s again.
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Everytime I go in this store I see someone leaving or arriving mad. Now I understand. I purchased a Cub Cadet ZT2 60 and during the first use I discovered that the mounting plates that attach the deck to the frame were loose and had dropped one side of the deck about 3 inches lower than the other. I reattached the bolts, leveled the deck and tried again. I had to mow twice to get a decent cut. The mower was leaving a tall stripe of grass between the outer blades and the inner blade on both sides. I went To Wayne Gravely's to get a new set of blades in hopes the blades that came with the mower were junk blades. They had no blades in stock so I ordered online. New blades installed and I get the same bad cut. I went to Wayne Gravely's to see if someone could recommend the next step to try to correct the problem. I was told to ask the person in the shop and they, while not rude wouldn't even bother to acknowledge my question. One lady in the office suggested I bring it in that it would surely be under warranty but the other lady quickly corrected her to tell her she wouldn't say that. I really expected a little better service than this. Tell me again why I shouldn't have bought this mower at a big box store? Service after the sale? Return defective products? The pre delivery checklist performed by the dealer?
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Friendly staff. Great prices.
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I bought a used craftsman lawnmower and I have had it less 3 months and cut yard 4 times and I have had to fix it everytime I used it. Replaced gaskets due to it wouldn’t start, then Get it started then it wouldn’t go into gear because the drive belt broke , Replace that got it started put it in drive started to cut the grass then blade belt come off twice So I ended up having to replace that as well . plus my tires are dry rotted. Each time it broke down I called and it would be a week before they could pick up the lawn mower and 2 weeks before I would get it back so I had to pay someone to come and fix my lawn mower each time. I paid $650 for the lawn mower and have had to pay to fix it each time I needed to go to use it. I really wish I could’ve been the fortunate customer to be writing a good reviews. I have never had to buy a lawn mower before and unfortunately should’ve brought someone with me that knew about them but I really did not think that I would be taken advantage of this way.
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These guys and girls at counter go above and beyond! Service is outstanding. Stands behind his product 100 percent.
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