Client Review on Wayne Gravely's Hometown Brand Center

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This is the place to go for Cub Cadet.Last fall I wanted to purchase a Cub Cadet commercial zero turn mower. On the Cub Cadet website it listed Wayne Gravely’s as the closest full line dealer. I called them and was told they didn’t have the model I wanted in stock but they could get me one as soon as they came available. According to the person I spoke with the model I wanted was popular in this area and this sales region was out of them. The woman I spoke with was very friendly and seemed knowledgeable about the mower. I went to the next closest full line Cub Cadet dealer which is in Hickory. They are a multi brand dealer and have way more John Deere equipment than Cub Cadet. The person I spoke with there showed me what they had. He didn’t seem very knowledgeable at all about the Cub Cadet products and didn’t offer to try and order what I was looking for. After no luck with the Hickory location I called a full line dealer in Wilkesboro. The man I spoke with on the phone was friendly. He checked and said they didn’t have any in stock but would call around and see if they could find one for me. He took my name and number and said the woman I needed to speak with was busy but would call me back. I never heard from them again.I drove over to Wayne Gravely’s and met the woman I had spoken with on the phone earlier. She showed me a model like I was looking for but with a different size cutting deck as otherwise it was the same. She wasn’t trying to sell me something I didn’t want but was just being helpful by going over the features of the model line I was interested in. She put my name on a list so they’d order my mower when they became available again. Later when the mower became available I went by and paid for it and met Wayne Gravely, the owner. I had a great time talking with him and he seemed genuinely interested in making sure I was happy with my purchase. The mower was delivered the next day and so far I’ve been quite pleased with it. It’s hard for me to understand how the other Cub Cadet dealers could seem to care so little about making a sale of something in this price range. Wayne Gravely’s was good to deal with and I’m happy with the price I paid. I do all of my own maintenance so I don’t expect to return to them for any service work. I did however go over the mower very thoroughly after it was delivered, as new items often are not as they should be. I had no issues with the way it was set up. I would be glad to business with Wayne Gravely’s again.