Client Review on We Are PDX
Feedback:
Currently on a trip from Portland to Seattle. Train was scheduled to leave at 3pm and arrive around 6pm. My train stopped in Longview for 3 hours, was told by the team that a BNSF freight train derailed and we had to wait for a greyhound bus to pick us up to drive us to Olympia. We got on the bus and waited another 30-45 minutes just sitting there and waiting, and we finally arrived in Olympia. Now we are being told that we have to wait an extra 15 minutes to check the train and it should take 1.5 hours to Seattle from Olympia. And any passengers going north of Seattle must take a bus. So I won’t be at my destination in Seattle until 10:45 pm?? When I should have been there 5 hours ago. The best part about it, there has been nothing done to serve the customer, such as a free meal, drink, or refund. NOTHING. I get that they share rails used by the government, but because any uncertainties like this are obviously a possibility, Amtrak should take this into account and SERVE the customer for their inconvenience. I am very unsatisfied, and wish I could leave no stars at all if it was an option.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
