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One of the worst situations I've ever encountered in a post office. Booked passport renewal appointment at 10am on Saturday, June 30th, 2018. After following the directions of all signage waited until 1020am. At that point went into main post office to attempt to get help. I was told that the passport office was closed even though I had a 1000am appointment with confirmation code in that post office. After waiting another 15 minutes another clerk came out to tell me again that the passport office was closed (which was obvious at this point). At nary a point did they ever suggest how I could go about getting the passport renewed for my 12 year old son that day. So I began to question what I could do since I was in town visiting my kids for just one full day and had made the appointment that day to take care of this with my ex-wife on hand.They suggested that I sign an additional document, get it notarized (on a Saturday no less), and have my ex-wife return to the post office at 9am on Monday, July 2nd, 2018 to have it processed. Do any of you want to guess what happened when my ex-wife and son returned on Monday morning with the notarized document. Of course, they were told they didn't have an appointment! Can you believe it? Of course you can! Furthermore, the passport office personnel stated that I received a cancellation email stating that the Saturday appointment had been cancelled. Complete and utter BS. I have documented proof of a confirmation email sent on Friday, June 29th at 415pm reminding me of my 10am Saturday appointment on Saturday, June 30th. We know the post office, even electronically, doesn't do anything after 430pm; so, I can say, with 100% confidence that the passport application taker at 125 S Estes Dr, Chapel Hill, NC 27514 is a liar. She simply wanted to get the passport application renewer and parent out of her waiting area. It is completely unacceptable. I've attempted to contact the post office directly on this matter once returning to Atlanta, and have come away empty handed. The USPS is designed NOT to have to answer any questions from users of its services. That BS must end.So here is my promise to USPS at this office. During my next visit to my kids in Chapel Hill, I'm going to visit this office, take along my documentation, and ask the passport application taker to explain the appointment confirmation, office closer at appointment time, and her inability to tell the truth to a US tax payer that was in her midst trying to get her son's passport renewed. I make that solemn promise. Additionally, I've always believed in a national post office and the services it provides, until this year. I'm done supporting it and its inability to keep appointments, find my address, and delivery mail. I will in every interaction with my federal representatives take the USPS to task for its complete lack of customer service and willingness to take the shortest road no matter how lacking in customer service it represents. I'm done. And, good riddance.