ResortQuest International, Inc.
Client Review on ResortQuest International, Inc.
Feedback:
The people at the Wyndham Isle of Palms office need to get their act together. The did some things correctly and others incorrectly. The problem seems to be that their staff is not adequately trained. Examples: 1. We (four people) rented a beach condo that included four pool passes and one sports card. When we picked up our packet on Saturday night from the after-hours lock box there were only two condo keys and no pool passes and no sports card. 2. Sunday morning when the Wyndham office opened I asked about the sports card and pool passes. The customer service rep told me to come to the office to pick them up. 3. I arrived at the office and the clerks behind the counter didn't know anything about pool passes and sports cards. They asked their manager and said, "You don't need pool passes this week. And, you need to pick up the sports card at the Wild Dunes Resort fitness center." When you are on vacation, the last thing a person wants to do on vacation is spend time running around tracking down stuff.
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