ResortQuest International, Inc.
Client Review on ResortQuest International, Inc.
Feedback:
We stayed in Abalone Alley 7 for 3 nights. The house & beach were gorgeous and in good condition; however - the pool was in awful condition upon arrival (which was the major reason we chose this house over more inexpensive options). We tested the PH levels and they were all unacceptable - well below the bottom end of the spectrum - and there was sand and a major ant problem (thousands of ants invaded our pizzas after sitting outside for <5 mins) around the pool area. Wyndham sent someone out to address this the next day - the pool guy "shocked" the pool and fixed the pool filter (why this wasn't checked before our arrival I don't know) - but we lost a couple days of pool usage. Based on the high-end rental cost, I thought Wyndham would provide some monetary refund (I was thinking that maybe 5-10% might have been reasonable?) to allow for the inconveniences, but the property manager (Fran) was on jury duty and didn't respond for a week. Despite the front desk telling me that they were sorry - it was their fault - and Fran is generally really good about making things right under these circumstances - she was unwilling to work with us at all. All in all - our group had a great trip - but the customer service (when you book a house for $5k for 3 nights) left a lot to be desired. Unfortunately, I'm doubtful we'll be using Wyndham on our next trip to the area. :(
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