AAA Travel Agency
Client Reviews on AAA Travel Agency
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Quick, easy and friendly!
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Helpful and friendly.
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The customer service here is terrible. I was told I couldn’t be helped by an extremely rude lady present at the front desk. Whenever I called I was put on hold only for them to hang up the phone call. When I came in the second time demanded assistance I was told to “go see the cashier”. After recieving this instruction I stood waiting for the cashier for a half. When someone finally asked what I needed assistance with the rude lady appeared stating WRONGLY what I needed help with. She clearly had no idea what she was talking about and blatantly disrespectful after all I had was a few questions about my membership. Once someone came to help me, they were able to answer my questions and understand my requests. This place was so disorganized and I refuse to be treated with disrespect over someone else not knowing how to do their job.
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They are always friendly, and quickly cut through state red tape.
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Wonderful service!
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No WiFi which is terrible since I have been waiting for 45 minute and no end in sight. Very old ladies on staff who love to chat with everyone they wait on
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The staff here are very helpful.
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I was here for transferring title and registration. Friendly and fairly effecient service once we were done waiting. Pricing was fair. Discounts if you're a member. Receptionist could have communicated more clearly. Had 2 talking to me at the same time. Pushed joining (if you're a non-member) too much. You do not need to be a member to use their title/registration services. Long wait time, but is that really a surprise?
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My experience at AAA Auto in Bethel Park yesterday:Ok place as long as you dont have anything out of the easy norm. Been here many times and its always been a bit painfull and always very slow. Spent over 2 hours there yesterday and these 2 older women had me leave twice, to do 2 additional tasks to get my box truck plates renewed ( that I later found out was not necessary). After realizing neither woman knew what they were doing i took my paperwork to another place (Altvaters auto in Robinson twp) and within 10 minutes they had my plate renewed! I actually felt bad for the older women at AAA i could tell they were trying their best but they just didn't have a clue what they were doing. Its funny, I told the woman at Altvaters (who was older than the 2 at AAA) that the woman at AAA told me in a gruff manner, "ive been doing this for 20 years, i know what im doing"! The woman at Altvaters said, "yeah, shes been doing it wrong for 20 years"! Moral of the story, if you want it done right and fast go to prodessionals at Altvaters!!
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Saved us over $1000 on all our insurance policies.
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