Mason Properties
Client Reviews on Mason Properties
Feedback:
Ran by a slum Lord, I guarantee you won't get your security deposit back. After moving out they blamed us for stains on the carpet that were there before we moved in and had been noted on the initial move in checksheet. For that our whole security deposit was taken and used to install "new carpet" which I doubt was actually put in. The carpet was brown, raggedy, and had to be older than I am. It wasn't in good condition when we moved in so if it had to be replaced the cost should have fallen on Mason properties, not the previous residents. If you need maintenance on your place it's going to take a few weeks and a few phone calls to remind them. The only good thing about the place are the front desk workers, they're pretty nice. Stay away or take very good dated pictures of anything wrong with the place when you move in.
Feedback:
STAY AWAY!!! Mason Properties is a scam. They nickel and dime your security deposit away. They will charge you for cleaning and replacing things even if you cleaned and replaced them yourself. I spent 2 days cleaning the apartment and gave it back to them better than they gave it to me and they still took over $500 of my security deposit. They charged me for chipped paint that was chipped when I moved in, extra carpet cleaning (that I mentioned on my move in paperwork) light bulbs (I had a work order in for them), a dirty toilet paper holder etc. Just random miscellaneous charges to take your money. I'm very disappointed in them. I thought this was an honest company. I guess they're slumlords like the rest of the property owners in Dekalb.
Feedback:
Slum-lord. Thinks he's just like Trump, that tells you everything you need to know!! Almost laughable! Steer clear!
Feedback:
friendly and cheap pricing for housing
Feedback:
Exactly as described in Jessica's post. They will completely drain your security deposit for cleaning they should be providing. Take photos during move in and move out because they will claim the smallest dirt stain and charge 3 hours to clean it at $20 an hr. It adds up quick
Feedback:
DO NOT I repeat DO NOT rent from these people. Worst property ever
Feedback:
I had raised a maintenance request then I waited their maintenance team for three weeks, but no one visited my house or at least tried to call me to schedule an appointment.Then, I went to their office to see what happened to my request, but unfortunately their employee said that their team were busy and I had to wait for three months until the team showed up, that was their policy. Actually, I have never seen or heard anything like that. I am going to do their job instead of calling them and wait for more than 3 months.
Feedback:
Just like most leasing agencies in Dekalb, they take us college kids for a ride when it comes to fees. If you rent from them you better take a picture of every corner and every surface when you move in and out because they will throw fees at you even if the place is spotless. They will also tell you one thing over the phone then change it when they send you the final deposit invoice. Record your phone calls, write EVERYTHING down including names of who you’ve talked to and don’t trust ANYONE you talk to there.
Feedback:
Great price excellent manager , respect for tenants establishes future opportunities for other clients.
Feedback:
Best place in Dekalb to rent from. Still, that isn't saying much.
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