MechanicNet Group
Client Reviews on MechanicNet Group
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Kathy was very knowledgeable and helpful.
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MechanicNet is a great company to work with for retention marketing! Thanks to Samantha Freeman, for helping me stay in touch with our customers on a regular bases.
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So here I am about a year into using Mechanic Net, I continue to be blown away with the results I get, the information at my fingertips and how helpful the whole team is at Mechnic Net.The reminder for oil changes, worked needed and service intervals have an outstanding return rate. Lost customer retention feature is my favorite, this small part of the service Mechanic Net provides actually drives so many customers(that we lost contact with) in to my bays to create enough revenue to cover my Mechanic Net expenses. These lost customers tend to be regulars that wandered away for various reason but most are not unhappy just out of the habit of coming into our shop. With all that said I haven't done justice to the reporting and tracking function that are simply great, I'm still learning ways to get more from this whole program. I happen to have a great sales rep Samantha Freeman who has proven time and again to be a different type of salesperson Samantha has "held" my hand the whole time and helped me get a grasp of the ins & outs of the Mechanic Net. Samantha has proven that not all sales reps are the same, some actually still care a lot after the sale is complete. Mechanic Net has risen the bar for how staffs treat clients.
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Very helpful and nice. Very patient and answered all of our questions
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Kathy did a great job for us, she is very thorough and knows her product well..
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Juan Silva is awesome to work with. Helped me get my business running smooth with a Mechanic Net site. Always answered all my questions in a timely manner. Thanks Juan, looking forward to working with you again if we need any help!
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Great service , especially from John Daulton. Whenever we need support or ask a question, John responds quickly and takes care of us. It is nice to receive good service from JOhn and crew MechanicNet. We recommend this service for other auto shops too.
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Great service ans thanks for putting up with me
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We emailed MechanicNet today about a change I wanted implemented immediately in our postcard design. The change was made in less than 3 hours. This earns 5 stars as far as we're concerned.
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I used Mechanic net service for about 6 months.Samantha was the sales person who signed me up for the program.During this time period I was never contacted by anyone from Mechanic net.After being 6 months in the program I called Samantha and asked her how is the program working for me and if she can get me ROI Report and asked her about no one ever following up.She told me she is very busy but she can get me report in 1 week.I waited for 1 month and called her several times.After 6 weeks I called mechanic net and requested them to cancel my service because of the worst customer service experience.Its been about 3 months since I called Samantha.i did got a call from a customer service and I gave him all the details about the situation and never heard back from him.After looking in the market I found a lot better program and better ROI.definitely not recommended and I wish I never signed up for the program
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