Client Reviews on Mesa County
Feedback:
These lazy case workers need to be fired! Mai and Jenn have cost me 2 years of my son's child support. Thanks to their negligence, I am out 2 years of my son's owed child support. They didn't bother showing up to the court hearing they promised to be at (after already missing several opportunities) to obtain an order for my son. They just didn't go! Now I've moved out of state and i'm told there's no way for utah to collect for those 2 years because they were located in Colorado. The half fast job they did for my two girls (all three same father) only gained me $105 every other week. He is making $10,000 / per month so tell me how $105 every other week is even reasonable. Ive had to do ALL the leg work and investigation. I'm told they just cannot find him for my son even though I've sent them detailed address information along with other important paperwork they have decided to sit on. I moved to utah and found not only did these people rob me two years for my son, but they can't even close my damn case right! Why do these two continue to hold employment!? I was sent the closure papers to find that it wasn't good enough because they "forgot to send the closure forms for my son" and they claim they never even recieved the returned forms for my girls! They resent, this time both cases, and i filled them out again but i wont be surprised when they claim they didn't get those either. I cannot even be approved for SNAP benefits until they "close my case" and in that closure paperwork they claim up to 60 days until it's closed!!! They can't even receive my closure paperwork, let alone file and properly close my case. I asked for supervisor information to file an official complaint and no call back from her either. WORTHLESS dept. I'm going to sue mesa county for the money they negligently cost my family.
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Can't do their job, plain and simple.
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It is going to take a couple of weeks to get my granddaughter removed from her parents account and moved to my Senior. Very courteous people, they are overwhelmed by paperwork. But they are trying and they remain patient. I am so glad the help is there.
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No one calls you back.
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Over the years I have reached out on behalf of my mom to the Purple Team multiple times. Every time, would be on the phone or in person, the staff were kind and helpful. Thank you.
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The many one star reviews here pretty much say it all already. For many years the people in this establishment, especially the child support division, have brought harm to children and greater discord to already broken relationships. My story begins when my ex and I agreed to 50/50 and no child support, but these individuals disagreed. Therein, they made my ex's first child legally mine since he had no established father, set our parenting to 75/25 in her favor and made me pay her for both children. For several years we fought this, to no avail. The only way out is an adoption of the child to her new husband. Still, with her moving away and custody time changing again, they decided it was finally appropriate to treat the children separately since they lived in different states. In doing this, they changed the child support to where my ex now has to pay me. Therein, they assigned her several months of arrears payments and refused to offset mine. As a result, we spent almost two years paying one another child support for the children, to the benefit of nobody really. Still, they claim it was all for the children, despite holding several hundred dollars of both my and my ex's money for several days a month. Just imagine how much they make each day off the interest of their master account.Anyway, any time you try and get it corrected, they treat you like filth and do everything they can to punish you. Despite being current on my payments, because they charged me arrears, they have kept many of my license and passport from me. The only thing the people here want is control, and they will do everything in their power to exercise that control on everyone. With the years of comments, it is clear the whole department needs replaced and all accounts of the past several years need investigated for department fraud.(P.S. been waiting almost a week for them to post my final payment after they overdrew my taxes then returned me too much money)
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Had to spend hours here because they cancelled my entire households insurance under the premise that we no longer lived in Colorado or received disability. Shouldn’t have to fix their mistakes that are so erroneous such as insinuating we moved out of state.
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I have never been treated very well with my case manager for child support over the last 15 years. I being a non custodial parent had many questions and concerns over the years. But anytime I called down there she was the rudest person I have had to deal with over 15 years. Thankfully i am done with you. You just may want to remember that even though I am the non custodial parent; there is some shady stuff that went down for me to be the non custodial parent and in turn if you wonder, you will want to follow up on post records. That way you will treat the Non custodial s with the same dignity you would treat your not so deserving custodial s.You contacted me to argue with me..... about how I feel. do you know how feelings work?? you can not force me to feel they way you would like me too. And then you had the nerve to laugh at me on the phone.... while you were arguing with. If you would like something real to come out of this review, have a non bias party look into it not the defensive case management personnel.
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