Thomas A Schmitz Insurance Agency, Inc., State Farm Insurance
Client Reviews on Thomas A Schmitz Insurance Agency, Inc., State Farm Insurance
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Wow! I was greeted with confusion as to why I was calling for an auto insurance quote! He paused and asked if I have auto insurance with them right now. (No that’s why I’m calling....)He sounded stumped as he “thought of a way he could help me” he told me I could call back after hours or on Monday otherwise “he doesn’t know how else to help me” because they are “swamped.” I kindly told him ok I will just call back and he said ok and hung up! No “thank you for calling”, have a great day” or “look forward to hearing from you”GO WORK AT MCDONALDS WITH YOUR HORRIBLE CUSTOMER SERVICE!
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I have been a client with Tom Schmitz for over 20 years. He has always been a knowledgeable person in all types of insurance, professional and thorough. Peter
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Tom and his staff have taken care of all our insurance needs and always give us plenty of options. When I contact them, I get a friendly hello and quick response! It is a family business and they treat you like family as well. We trust them with our insurance needs.
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This office has no integrity with no customer service. Happy that I choose another auto insurance company.
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Tom and his team are always very helpful and friendly. This office was voted best insurance agency in St Louis Park for 2019. Well deserved award!
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Recently I had a small fender bender. I live near State Farm agent Tom Schmitz (my sgent) office. Instead of calling I stopped in to find out if the repair expense would trigger a surcharge on my premium. Happily I learned it would not. The office manager, Maria Jaramillo, explained how to initiate a claim. I asked if I could do this from her office & she said of course. Because of my hearing loss, I had difficulty hearing the representative over the phone, Maria immediately saw what was happening & very calmly suggested she take over the call. She did so professionally with a very pleasant manner. She quickly completed the call & then turned her attention to providing me with the claim #, along with the phone # for Claims. I left her office marveling at the world class customer service Maria had just rendered.Let me clear. This was the most professional and competent customer service I have received in years. Maria’s ‘over & above expectations’ actions conveyed that my business was important to the agency. Finally, my interaction with Maria confirmed that Tom Schmitz cares enough about clients to install the most competent and pleasant office management to aid clients. Filing an insurance claim is not too distant from a root canal. Maria Jaramillo’s intelligence, competency and professional attitude and tendered by a gentle pleasantness takes much of the sting out task of filing a claim.I confidently recommend the Tom Schmitz State Farm Insurance agency. from which to acquire insurance.
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I have been dealing with Tom and the St. Louis Park State Farm office for 20+ years and have always received outstanding, professional and prompt service. The few claims I've had were handled quickly and without issue. Any question I've ever had has been quickly answered. I've recommended numerous friends and family to Tom and his agency and everybody has been as pleased as I have been.
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He was rude to me
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For 7 years my wife and I lived in Minnesota during which time Tom's office oversaw our auto, homeowners, business, and personal articles insurance policies. Consistently we found the coverage to be well priced, the claims service fair, and Tom's (and Ed's) service to be impeccable. Thank you!
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