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Client Reviews on valley-sign.com

    • 4.6
  • 11 Reviews

Most helpful positive review

0 people found the following review helpful

By Mat Spackman - EXP Realty Aug 19, 2019

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Most helpful critical review

0 people found the following review helpful

By Ray Ainsworth Oct 19, 2014

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Beautiful work! But, just as important, responsive and communicative. They even sent pictures during the process. Competitive prices and turnaround time.

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These folks are extremely friendly and do an AMAZING job on signs. Need a sign??? GO HERE....trust me......you wont be disappointed

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Excellent help

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Impressive products. Very friendly.

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Artistic work in a timely manner

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I have worked with Valley Sign for years. We use all there services from blank signs to complete finished products. There skill in sign industry is exceptional. I have been in the sign business for 33 years to date and I highly recommend this business.Tom ThorningNorthwest Signworks

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Valley Sign did a great job for us. Our sign was a little complicated, it had to fit our corporate standards and the city standards, which were very different from each other. Valley was able to communicate between the two and came up with a solution that all parties agreed on. Thank you for work, the signs turned out great.

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This is Mike and I work at Valley Sign. I wanted to submit a review to respond to the negative review posted by "Ray Ainsworth". When it comes to the sign industry and graphics, there are various different kinds of "formats" that art work can be created in. Some of these formats can be edited, changed, etc. Some of these formats cannot be edited. The formats Mr. Ainsworth sent us were ones that could not be edited or changed. Such as the JPG file he specifically references. Another sign shop created his logo, so we needed him to send us a file that would allow us to edit and reformat his logo to the specific sign project we were working on for him. Mr. Ainsworth didn't believe us, and thought we just didn't know what we were doing. We tried our best to service his signage needs, but in the end he was a very unpleasant customer who we did not wish to do business with.

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Horrible customer service. Was quoted $400 for a 2x8 foot sign with graphics. We sent graphics in as requested and heard nothing from the business. After a few days we called and were told they couldn't use Photoshop graphics. I resaved them in JPEG format and resubmitted them. Again no contact so after a few days I called, to be told a lengthy story about how graphics are made and how things are done in graphic world. Ok not my job.... I just wanted a sign with my company name and logo on it as promised. We resubmitted the graphic again in a different format RAW, as requested and again waited for contact. After 24 hours I called them!!! Again doing their job for them. This is not suppose to be stressful! Its just a simple sign! Again I was told that they could not work with the graphics. I asked them if they could just lay out a draft from them in what ever format they chose. Initially they wanted to charge me an extra hours labor to do the sign????? I requested they honor their commitment and make me a simple sign with my company name on it. The person on the other end of the phone agreed and we hung up. A few minutes later I get a call from another employee with a gruff voice telling me that he did not need my attitude ??? I wasnt yelling or even screaming... I just wanted a simple sign. Take your business else where!

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We go to Valley Sign for help with many of our projects. they consistently do a great job and I am comfortable recommending them to my customers.

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