Stars Behavioral Health Group
Client Reviews on Stars Behavioral Health Group
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I got my reports today for my son.i was looking them over.lord and behold they reported me to cps ....it says right there on the paper work.so much for taking my son to get help
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Amazing staff, I went in at 8am got out by 12 noon. Went alot faster then I expected it to go. Very intelligent employees working here. They really seem to care. I would definitely recommend this place.
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Came in prepared for a long wait (In at 2, with doctor at 5:40/6, discharge begun at 7) I was a walk-in that came to restart treatment after being off meds for a while. The wait felt like it was absolutely nothing! I kept myself occupied with my phone and the movies they played. The staff is extremely nice and caring. Very sympathetic! The psychiatrist (through video chat) was 10x more thorough than any I've seen in the high desert so far, he was also very delicate and sympathetic to the events of mine that I listed.This place blew my mind away.
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Great help for crisis
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Its a waste of your tax dollars. I won't go into detail about my own experience but it doesn't change the fact that after waiting 5 to 9 hours you may or may not get to see their "doctor" who, by the way is not present physically..you sit in front of a computer and counsel via Skype. Absolute b.s.!
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The wait time is absurd!! 6-8 hours or MORE! And there isnt even a good reason for it. The counselor Carmen just walks around talking to her co-workers and playing on her phone, when she's the only counselor on site. They didn't even tell me the first time I was ever there that the wait time is 6-8+. It's absolutely ridiculous how they make patients who are in a crisis situation; wait while they gossip, play on their phones, stuff their faces, or just straight up ignore patients. Yesterday I was in there to see a theapist and a doctor and I got skipped after being there for 7 hours and was told by the supervisor that her case was more of a crisis than mine was. Who are they to decide who is going through more of a crisis? Just for the person who went ahead of me to also be told to return the next day just like me. Most awful experience I've had in a medical office. I don't think the staff understands how terrifying it is to some people to even come in here, just to be ignored. Currently I've been here for 2 hours while they plan their 4th if July banquet and chit chat in the back. Nothing is being done. There are 5 patients including myself sitting in the lobby. No one at the front desk to even let people in the front door. I have never been so digusted with serive in my life. Their lack of compassion has probably lead to hundreds if not thousands of deaths. People come in here because they are suicidal or for other reasons, and I bet when people get treated like this, they just turn around and walk straight until the traffic outside. .... update ....it's now 7:50 am and the doctor has just left the building. I was told he would be here at 5:30...and he's already leaving and hasn't seen one patient. This place sucks and literally is so discouraging I'll probably blow my brains out when I get home
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Its a great place for those who need a place to go in an emergency. Wait time is not good.
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Waisted time.. 10hrs for my son who is 14 and brought in by the cops.. but he did get to finally speak to a therapist for about 10 minutes and then asked if I was ok with us all talking.. absolutely.. problem was she treated me like an idiot and if I disagree with her she was not happy. But if you tell my son that every little mistakes he makes will haunt him. My response was tomorrow is a new day and we start fresh.. that was about where she ended the session.. don't waste your time. They don't even have the psychiatrist there much...
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Good staff. Helping people that care about you.
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This place is a waste of time. I called them for help and they stated that they would send the CCRT out to evaluate after the police secure the scene and when they were notified by the police they backed out and said they weren't able to help. Complete waste of not only our time, but the Hesperia Police departments time. If you need help from these people... Hold your breath. You'll die first.
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