Client Reviews on DYL
Feedback:
I'm so happy I met Matt at a conference recently. I hadn't heard of DYL and knew I wanted to find a system that did it all. Boy, did I! It's everything and affordable!
Feedback:
This company offers what no other competitor can with phone system, real-time office view and lead routing to name a few. I have joined, left and come back because NO ONE can offer the services, features and price point as DYL. The sales team Jared Passin and Matty Vandervort work around the clock and I can depend on them anytime. Anthony, Terrence, and Christine in the Service Dept. rock my world for sure anytime my staff or me have questions! I'm hooked on DYL for life.
Feedback:
Bad service from inception. We are running a business and their lines are out therefore we are out on a Thursday, close to week-end and we get calls from our customers. We will get a bad review for bad service since we can't answer any of our customers calls. Its noon and no one has bother to call us. We had to call via chat and their response was they didn't have an estimate time as to how long we will be out.
Feedback:
Absolutely fantastic system but with one major, major Achilles heel and that is actually having the phones work, not the hardware but actually phone service. With a business dependent on phones, you can't wait on site maintenance all the time. I do not wish to switched my VOIP provider but have to due to dependability...if the kinks can be worked out , I am more than happy to be back
Feedback:
Nice people working here. Went for an interview. Seems to be a good work atmosphere. The people are knowledgeable about their craft/services and truly care about the place they work and customer service.I had the chance to meet a good portion of the staff outside of the office on a social level and found they really are committed to and are proud their jobs, that says a lot.
Feedback:
Inconsistent service. My phones are DOWN again as I write this review and their support number says that it is disconnected or no longer in service. I spent too much for such poor service.
Feedback:
I have been with DYL for three weeks. Horrible on-boarding experience. A technical guy set my phones up and that was it. I never got any instruction, training, or education on using the system. Phones have been awful. Calls come in and we can't answer them. I have talked to DYL technical support daily multiple times with problems. I came current getting a "URL calling is disabled" message on seven of my 4 phones. . I want the last three weeks of my life back! I am calling my sales rep and all of a sudden he is MIA . This is costing me money and most important MY TIME!!!
Feedback:
Don't be fooled by the "five star" reviews that are actively solicited by DYL at the start of service. I had DYL for about 3 years. Phones went down 4-5 times for 4- 8 hours per time during any given year. DYL's arbitrary rules regarding refunds contribute to a client environment that promotes disgust towards this company. DYL is a company that obsessively holds on to payments and sees them as "guaranteed profits" never to be lost, instead of seeing them as a good effort on the customers part to do businesses. The policy guidelines state that refunds are available as an option, at the discretion of DYL, though it always seems that it is never in the company's interest to do so and maintain the the satisfaction of existing or post customer, further guaranteeing that they will have fewer and fewer old client leads that want to work with DYL in the future again. I cannot recommend DYL to any one. In fact, I will proactively steer customers away from this poorly run company to more robust, respectable and reputable companies such as ringcentral, 8x8 or bridge.
Feedback:
DYL has made our office so much more efficient. New employees are surprised at how mainstream our office is because of DYL. Also the staff is amazing and very knowledgeable.
Feedback:
We LOVE DYL! It has streamlined our day to day operations and opened up more time for us to do what we came to do, SELL! We utilize the Campaign Feature daily. Uploading our lead lists and having them automatically called has shaved hours a week off of my producers "dial time". They are now able to call on average 30 more contacts on any given day as they no longer have to manually dial the numbers which has truly allowed them to hit their goal of 80 contact calls per day.The Calendar Scheduling Feature is another one we use constantly. Setting appointments that automatically call the customer at the time they are expecting has promoted that we are an agency of our word and we will call you back when we say we will. Our Customer Retention Rate has gone up 7 percent since switching to DYL as it manages my customer review schedule as well as my sales follow ups. DYL has truly empowered my staff and I to be able to be more efficient, punctual with follow-up, and generally happier while in the office. I feel that DYL's impact on my business is truly immeasurable and it has become an irreplaceable part of it. Top notch work and I cannot thank you enough for the boost your product has given my business.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
