U-Haul MovingStorage of Hunters Creek
Client Reviews on U-Haul MovingStorage of Hunters Creek
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Dirty and stinky car! Uhaul system always doing the best rate for himself. I just will use this company back as last option
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I don’t understand this company. I’m being charged extra because their online system kept saying it couldn’t process my card, and told me to just put the key in the drop box and someone would contact me. I never got a call, and when I called to find out why I have multiple charges on my card I’m being told there is nothing they can do. I will never get a moving truck from this company ever again!
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Worst coustmer service ever. They made me wait for 1 hour to rent a truck then After they took me they just kept saying the computers are slow. They have a terrible additudes And they do not know what they are doing
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I would like to say Fabian R. And Victor G. We’re amazing they have superb customer service skills they were very helpful and friendly and made my experience here at Uhaul unbelievably Great!!!! Highly recommend these guys and this location.
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Rented a van for 3 hours because i had to take a bunch of old furniture to the landfill. Went a little over 50 miles, put $10 in the tank at $2.39 a gallon. I didnt know this at the time but their trucks get 10 mpg, so i put 42 miles back in the tank. When i returned the van i was charged $28 for 7 gallons of gas. Even if i didnt put anything in the truck I was over charged by $6. I did however, put $10 in the tank so i should have only been charged $6 if anything. All because they inaccurately recorded the original meter at the wrong spot. I get that its a little my fault for not mentioning anything before I left but if they knew how to do basic math they would realize that 50-60 miles is not 7 gallons of gas. I paid for 11 gallons worth of gas just to go across town and back. The time before this when I went there I waited in like for over an hour when only 3 people were ahead of me in line. The staff is slow and incompetent. Do not recommend going to this location.
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Excellent service
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Bad experience, staff needs some serious training! Systems seemed to be always down??? I would not recommend U-Haul!
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Went to this location to return a trailer. It was raining at the time and the employees unhitched the trailer and checked it in, I didn't even have to exit my vehicle. Great experience.
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(Translated by Google) Pesimo service, I made the reservation online, even I was 45 minutes in a row, when I arrived there were no trucks. I had to go to another company.(Original)Pesimo servicio , hice la reserva online , igual estuve 45 minutos en fila, cuando llegue no habia camiones . tuve que ir a otra compania.
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I stopped by with my wife to have a 5th wheel hitch installed on our new Silverado. The bed of the truck came prepped from the factory for a 5th wheel hitch. I explained and showed this to the installer "Gary" so that he could order the correct hitch. We waited over a week for the hitch to arrive and when we brought the truck to have it installed, he told us that the new price was going to be about 500 dollars more than what he had quoted before. Somehow, he had managed to order the WRONG hitch and proceeded to order the correct one without calling us first to let us know about the price difference. Somehow, he thought he would just be able to raise the price by 500 dollars when we brought the truck for the install. I requested to speak with the manager, Jorge Mercado, but he was out of town and I was given his business card. I left a voicemail and sent an email but apparently he doesn't have the time or inclination to get back to me regarding the mess one of his employees created. They are running around like wild animals in there and the man in charge is nowhere to be found.
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